Behind on Your Water Bill? Here’s What to Do Before Service Is Shut Off
Audrey Conn
Published Nov 5, 2025
If you’re struggling to pay your water bill, don’t wait until your service is disconnected.
Several programs can help you catch up or lower your costs.
Government shutdown is here, find out which benefits and assistance programs remain active today!
1. Contact Your Water Utility Company
Start by calling your local water provider. Many companies offer payment plans or hardship programs.
For example, Aqua America runs the Aqua Aid program in Illinois, New Jersey, and Ohio, providing assistance funded by customer donations.
Check your utility’s website for a “bill assistance” or “customer aid” section.
2. Reach Out to Your State Utility Commission
Your state’s public utility commission can connect you to water and energy relief programs.
Visit the National Association of Regulatory Utility Commissioners and click your state on the map to find help.
3. Explore Nonprofit Assistance
Several nonprofit organizations help households pay overdue water bills:
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Dollar Energy Fund: Offers aid in 18 states. Use the online hardship tool to check eligibility and apply. Some programs offer up to $200 in assistance.
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Salvation Army: Enter your ZIP code and look for “Utility Assistance” or “Emergency Financial Assistance.”
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United Way 211: Dial 2-1-1 or search online for local utility assistance resources near you.
4. Get Personalized Help
Visit BenefitsCheckUp.org or call 1-800-794-6559 to connect with a benefits specialist who can guide you to local and federal utility aid programs.
Tip: Apply early — some programs require a minimum past-due balance or close before the funds run out.
Even with rising costs, help is available to keep your water running and your home safe.
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